Your Dog Poops service terms
Last updated October 24, 2026. These are the plain-language terms you agree to when you sign up.
What we do
- We visit your backyard once a week on your regular service day, which we confirm after you sign up. We give you a service day, not an exact arrival time.
- We remove all visible, reasonably reachable, collectable dog waste from the agreed areas of your yard, then bag it and take it with us.
- Very soft or liquid waste can leave residue in grass or soil. We collect what we can without spreading it, and we tell you if significant residue remains. We clean yards. We don't sanitize them.
- We text and/or email you before we arrive and when we're done, with a photo of your latched gate.
Yard access
- You give us permission to enter your yard through the gate you chose on your service day, whether or not you're home.
- Please keep your dogs inside or secured during your service window unless you've told us they're friendly and okay to work around.
- If we can't get in safely (a locked gate, an unsecured or aggressive dog, or another hazard), we'll let you know and skip that visit. A skipped visit for these reasons isn't refunded.
- We keep any gate codes private and use them only to service your yard.
Billing
- You pay per visit. Your plan is charged in advance through Stripe every 4 weeks (4 weekly visits) until you cancel.
- Your first cleanup is free and is taken off your first bill.
- Founding-rate customers keep their rate for 12 months from their start date. After that, we'll give you at least 30 days' notice of any price change.
- If a payment fails, we'll let you know. Service pauses if the balance isn't paid within 7 days.
Weather and holidays
If severe weather or a holiday makes your service day unsafe or impractical, we'll reschedule within two days and let you know.
If you're not happy
If something about a cleanup isn't right, text or email us and we'll work it out with you.
Cancelling
No contracts. Cancel anytime through the billing link in your welcome email, or by text or email. Service continues through the end of the 4-week period you've already paid for, and there are no partial refunds.
Liability
We take care to latch gates and leave your yard as we found it. Please tell us about anything fragile, any sprinkler heads, or any hazards in your notes. Report any problem within 48 hours of a visit so we can make it right.
Text messages
If you opt in, we'll text you about your service and billing only. Message and data rates may apply. Reply STOP to opt out anytime, or HELP for help.